Join our team as our Training Specialist! If you have a passion for creating and delivering interactive and effective training. Your knowledge and skills will ensure that we develop the highest quality training materials and then deliver the material to everyone who needs it.

Key Role Responsibilities:

  • Design full course curriculum to meet business goals by taking an original concept, performing research into operational and industry best practices, and then creating a full training plan.
  • Maintain, modify and improve existing course materials based on stakeholder feedback.
  • Develop effective and targeted certification requirements and evaluation methods.
  • Keep yourself up to date with the latest tools and techniques related to training and to our industry, and self-study learning and development best practices and import them in to the company.
  • Deliver in-class and remote training as-needed; overall engage in ‘development’ and ‘delivery’ cycles, where time is spent developing training material as well as delivering training, depending on current needs.
  • Assist trainees through coaching, guidance and quality assurance, ensuring that all trainees are actively supported during training and that only qualified staff members pass training.
  • Participate in and drive decisions around trainee success, up to and including employment related discussions.
  • Provide supplementary training as-needed in a variety of areas.
  • Maintain training documentation which is timely, accurate, objective and insightful.

Key Personal Capabilities:

  • At least two years’ experience providing customer service.
  • Leadership experience, either as an escalation point or direct supervisor, is a serious asset.
  • Previous experience developing or delivering training or working with a LMS is also a plus.
  • Intermediate to advanced skills with MS Office tools such as PowerPoint, Word, Excel, etc.
  • Outstanding verbal and written communication skills. 
  • Capable of operating well in a high-trust, high-accountability environment: able to stay motivated while working independently, and also collaborating well with peers.
  • Exceptional speaking skills: must be comfortable speaking in front of a group, and capable of conveying information effectively and succinctly.
  • A high level of professional maturity, with a strong understanding of the appropriate balance between informal and formal communication as well as the ability to accept and provide feedback.

    What are you waiting for?

    Apply now!